1. General Booking Policy

- All services and coaching sessions require **full payment or a deposit** at the time of booking.

- Clients will receive a **confirmation email and/or text message** with appointment details.

- For coaching and consulting, a signed agreement is required before sessions begin.

- Product purchases (e-books, courses, training materials) are **non-refundable** after download or access.

 2. Cancellation & Rescheduling Policy

- **24-hour notice is required** to reschedule any service appointment.

- Missed appointments or cancellations with **less than 24-hour notice** will be **non-refundable**. - Rescheduled appointments must be within **14 days of the original date**.

 3. Refund & Chargeback Policy

- **All sales are final.** No refunds will be issued for completed services or digital products.

- For coaching programs, a **no-chargeback clause applies** once coaching begins.

- Chargebacks will be disputed with proof of services rendered, including signed agreements and session records.

 4. Payment Plans & Auto-Debits

- Payment plans are available for select services and must be **agreed to in writing**.

- Clients on payment plans authorize **automatic deductions** until the balance is paid in full.

- Failed payments will result in **suspension of services** until the outstanding balance is cleared.

 5. Late Arrivals & No-Shows

- Clients arriving **15+ minutes late** may need to **reschedule**, depending on availability. - No-shows will **forfeit their session** without a refund.

 6. Product Delivery & Digital Access

 

- Digital products (courses, e-books, templates) are delivered **immediately via email or client portal**.

- Clients are responsible for **downloading and saving their materials**.

- **No refunds or exchanges** will be given for digital products.

 7. Customer Support & Dispute Resolution

- Clients with concerns should **contact support first** before filing a dispute.

- Any disputes must be addressed via email at support@ashtheceo.com within **7 days** of service completion.

 

By booking a service or purchasing a product, you **agree to these terms and policies**.